Who we are

Our website address is: https://velvetphoebe.com

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

Visitor comments may be checked through an automated spam detection service.

Shipping policy

- Orders are processed from Modena, Italy, by Venuste Italy srls (a company that manages and distributes the Velvet Phoebè brand) Monday through Friday at our logistics intermediary Mail Boxes Via Ippolito Nievo.
- Orders are processed the day following the order date, or the first available business day. Orders placed from Friday to Sunday will be processed by the following Monday.
- Credit card transactions are charged when the order is processed.
- Customers are advised that during promotions and sales there may be delays in shipping.
- Venuste Italy srls cannot be held responsible for delays in shipments caused by weather conditions, customs controls or other circumstances beyond the control of our parcels,
- When the order is entrusted to the courier, customers receive an e-mail notification that provides the waybill (AWB) number for the order and a tracking link
- Upon delivery of the goods, customers are asked to inspect the package carefully before signing for it to confirm receipt of the package. Venuste Italy srls packages are carefully sealed.
- If the customer receives a box that has been opened by Customs or the Courier for authorized external inspection, the package must be found to be sealed with a guarantee or inspection seal by the entity.
	- If the package appears tampered with or the original tape is not intact, the customer is requested to sign for receipt of the package with reservation or refuse delivery of the package. In case there is any evidence of package tampering, the customer should promptly contact Venuste Italy srls at our customer service e-mail address vpcustomerservice22@gmail.com
	- In case of a tampered package, if the customer does not sign the receipt with reservation, the delivery is automatically considered accepted and consequently any complaints will not be accepted.
	- All customers, by placing an order, establish a business relationship with Venuste Italy srls and agree to accept delivery of the package related to their order. If a package is not delivered to the customer's address for reasons attributable to his non-cooperation (wrong/incomplete telephone number, wrong/incomplete address, absent addressee) or if the customer refuses delivery, the package will be returned to the sender Venuste Italy srls at mail boxes Modena in Italy at the expense of the customer. Expenses to be borne by the customer include shipping costs and any customs charges.  These expenses will be deducted from the refund due.
 
RETURNS
	- For any reason, the customer may return the order, in whole or in part. Items may be returned for cash refund within 14 days of receiving the package. Items must be returned in the same condition in which they were originally sent, neatly packaged and with the return label still attached.
	- Returned items must not have been worn, washed or altered in any way.
	- Items must be returned with all original labels, wrappings and other accessories (bags, and garment covers, etc.) received in the package.
	- Should customers wish to return merchandise, they are asked to visit the Return Center at this Link (enter the link that will make Vitti) where they are asked to enter their Return Authorization Number (RAN). The request will be taken care of by our operators and you will receive by e-mail all instructions for making the return shipment.
	- Authorized returns must be shipped from the same country in which the order was originally shipped.
	- Shipping costs associated with the return of merchandise are the responsibility of the customer.
REFUNDS
	- In the event that the customer requests a refund for the returned order, the refund will be made upon receipt of the package and only upon quality control of the returned items.
	- For orders paid for by credit card, the refunded amount will be visible on the next card statement. Processing time may vary depending on the credit card company, in any case it is approximately 20 business days.
	- Refunds are issued in the same currency as the original purchase (EURO).
	- Shipping charges are never refunded.

EWWW Image Optimizer

By default, the EWWW Image Optimizer does not store any personal data nor share it with anyone.

If you accept user-submitted images and use the API or Easy IO, those images may be transmitted to third-party servers in foreign countries. If Backup Originals is enabled, images are stored for 30 days. Otherwise, no images are stored on the API for longer than 30 minutes.

 User-submitted images may be transmitted to image compression servers in the United States and stored there for up to 30 days.

User-submitted images that are displayed on this site will be transmitted and stored on a global network of third-party servers (a CDN).

WooCommerce

This sample language includes basic elements about personal data collection, storage and sharing, and who is authorized to access that data. Depending on the settings enabled and additional plugins used, the specific information shared by our store may vary. We recommend that you consult an attorney when deciding what information to disclose on your privacy policy.

During the checkout process in our store we collect information about you.

What we collect and save

As you visit our site, we track:
The products you have viewed: we will use this information to, for example, show you the products you have recently viewed
Location, IP address, and browser type: we will use this information for tax and shipping estimation
Shipping address: we will ask you to enter this to, for example, estimate shipping before you place your order and to send you what you purchased!
We will also use cookies to track the contents of your shopping cart as you are browsing our site.
Note: for more details on our cookie policy, you will be linked from here.

When you make a purchase from us, we encourage you to provide information such as your name, billing address, shipping address, email address, phone number, credit card number/payment details, and optional account information such as username and password. We will use this information for purposes such as:

We send you account and order information
We respond to your inquiries, including complaints and refunds
Payment processing and fraud prevention
Set up your account for our store
Comply with all legal obligations to us, such as tax calculation
Enhance our store’s offerings
Send marketing messages, if you choose to receive them
If you create an account, we will store your name, address, email, and phone number: this information will then be used to populate the checkout in your future orders.
We generally keep your information as long as we need it for the purposes for which we collect and use the data and as long as we are legally required to continue to keep it. For example, we store order information for XXX years for tax and accounting purposes. Such information includes name, email address, and billing and shipping addresses.
We also store comments and reviews, if you choose to leave them with us.
People on our team who have access

Members of our team have access to the information you provide to us. For example, both administrators and shop managers have access to:

Order information such as, item purchased, date of purchase and shipping location and
Customer information such as your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfill orders, process refunds, and support you.
What we share with others

In this section you must list who you share data with and for what purpose. This could include, but is not limited to, analytics, marketing, payment gateways, shipping providers, and third-party incorporations.

We share information with third parties who help us provide store services and for ordering; for example —
Payments

In this secondary section, you must list the third-party payment processors you use for payments on your store as they may handle customer data. We have included PayPal as an example, but if you do not use PayPal you can remove it.

We accept payments through PayPal. When processing payments, some data is transferred to PayPal, including information needed to process or support the payment, such as total purchases and billing information.

Akismet
We collect information about visitors who leave comments on sites that use Akismet’s anti-spam service. The information we collect depends on how the user has configured Akismet for the site, but usually includes the commenter’s IP address, user agent, referrer, and site URL (along with other information provided directly by the commenter such as name, username, e-mail address, and the comment itself).